Monday 9am - 5pm
Tuesday 10am - 4pm
Wednesday 10am - 4pm
Thursday 10am - 4pm
Friday 9am - 5pm
Saturday By appointment
Our showroom and warehouse is at 3 Price St, Melrose Park.
Not far from Castle Plaza shopping centre, Edwardstown.
Yes, every price we quote has includes GST and any other business charges are incorporated into the cost already. The damage waiver is based on a percentage of hiring fees only, not inclusive of delivery and set up fees.
The following details assume your function is on the weekend.
Customer pick ups can be collected from our warehouse, on Friday between 10:00pm and 4:00pm unless otherwise arranged.
All items must be returned on Monday between 9:00am and 4:00pm.
You need to pay for your hired goods when you collect them. Relevant identification is required. Credit card details are required for every order as security. Cheques are not acceptable. If any items are broken they must be paid for on Monday when you return the other items.
If you are picking up large items, consider bringing blankets and ropes to tie down you load.
We try to keep all our items clean and scratch free. Chairs need to be stood up. Other than that just follow common sense procedures when loading items onto your vehicle. Australian Hiring Company reserves the right to refuse pick up of items if transport is deemed unsuitable.
Also please note that you are saving the cost of delivery by picking up your hired goods. This means that you are responsible for loading and securing your own load. We will of course give you a hand if we are able, but this should not be expected. Review our terms and conditions here.
Please check through your order as soon as possible. You must advise us of any shortages on the day before your party. We can't waive the cost of a missing or damaged item if you wait until after your party to tell us about it.
The following details assume your function is on the weekend.
We will ring you on the Tuesday afternoon of your function week and advise you of an approximate delivery day and time - for example Thursday afternoon. Deliveries are made on Wednesday, Thursday or Friday. Payment is expected either on the Tuesday afternoon with credit card or by EFT. EFT payments must be processed in time for the funds to be in our account before delivery occurs. Our drivers will not leave your order without payment.
If you have paid for your delivery beforehand, you need to ensure you have left adequate access to the property. You do not have to be present but all items are your responsibility once we have delivered them. Review our terms and conditions here.
All our deliveries take place between 7.30am and 5pm. On some occasions there may be extenuating circumstances, such as weather or traffic, that will affect the time of delivery, but in these cases we will do our best to contact you with the revised time.
If you have ordered a marquee or pavilion to be delivered you will need to prepare the area. Move any objects on top of the ground where you would like the marquee to be set up. Please note, we cannot put a marquee or a pavilion up over a clothes line, so this needs to be taken down as well. The marquee roof is put together on the ground and then lifted up. Trim any overhanging branches and consider mowing the lawn.
Please check through your order as soon as possible. You must advise us of shortages on the day of your delivery before your party. We can't waive the cost of a missing or damaged item if you wait until after your party to tell us about it.
During delivery, we of course want to avoid damaging any of you property. This is where it is important that you clear a sufficient pathway so we can get a trolley through. We will not carry 6 metre long marquee frames through your townhouse. Review our terms and conditions here.
We will pick up your items on Monday. During the busier months we may need to pick up your order on Tuesday. We will let you know in advance if this is the case. You must ensure that we have access to the property so we can pick up your order. There will be an extra charge if we need to return more than once.
Australian Hiring company marquees are supplied at the standard going rate to all customers using AHC lighting, furniture etc.
A 25% surcharge will be added to the marquee hiring cost if
a. no furniture and lighting is required and noted in the original quote before deposit confirmation.
b. lighting and furniture etc is cancelled from the order after the order has been confirmed by deposit.
The cost of our AHC_plus services are based on the overall cost of the 'Hired Goods' The amount reflected will change if and when the goods order is increased or decreased.
AHC is in no way responsible for 'goods hirer' from an additional supplier and 'AHC_plus' services do not cover set up or pack down of these items.
No, please do not put cracked, chipped or broken glass back into the box for pick up. We handle the glasses numerous times once you have returned or we have picked up your glasses.
No, everything is washed in a commercial dishwasher and packed ready for you to use either wrapped, bagged or boxed.
Yes, all items need to be washed when you are finished with them unless you have chosen the cleaning fee. Currently this is charged at .20c per units. This applies to glassware, tableware and cutlery. Not electrical or catering items.
General Hire - Australian Hiring Company require seven (7) days notice (in writing) of a cancellation of a general hire (anything other than a pavilion or marquee) order.If the customer cancels within seven (7) days, a charge of 50% will be payable by the function date.
Marquee / pavilion - Australian Hiring Company require fourteen (14) days notice (in writing) of a cancellation of a pavilion or marquee order. If the customer cancels within fourteen (14) days, a charge of 30% will be payable by the function date. Orders cancelled on the designated day of delivery or function date will be charged 100% of the total order including delivery/collection costs Orders cancelled in advance but after a deposit has been paid will be charged an administration fee that is 50% of the deposit paid.
Streamers or any water colour based product will run and stain if they are wet. It does NOT come off. It also stains chairs and tables and even concrete. It is not always rain that can cause this. Condensation in the morning can cause streamers inside the structure to be saturated. The full cost of repairs will be passed on to the customer.
By accepting delivery of your hire items and/or pavilion/marquee, you are accepting our terms and conditions.
