Quality, Value and Convenience.                                                               Need some advice? Call us now on 8276 2250          

frequently asked questions

  1. What are your business hours?
  2. Where are you located?
  3. Do your prices include GST, surcharges and taxes?
  4. I have ordered some items that I would like to pick up. What is the process?
  5. I have ordered some items that I am having delivered. What is the process?
  6. I have broken items. Do I need to return the broken glass?
  7. Do I need to wash glasses, plates or cutlery before I use them?
  8. Do I need to wash my hired goods before I return them to you or before they get picked up?
  9. What is your cancellation policy?
  10. Why shouldn't I use Streamers?


What are your business hours?

Monday 9am - 5pm
Tuesday 10am - 4pm
Wednesday 10am - 4pm
Thursday 10am - 4pm
Friday 9am - 5pm
Saturday 9am - 12.00pm

Where are you located?

Our showroom and warehouse is at 3 Price St, Melrose Park.
Not far from Castle Plaza shopping centre, Edwardstown.
See the Location section of our website for directions.

Do your prices include GST, surcharges and taxes?

Yes, every price we quote has GST and any other business charges incorporated into the cost.

I have ordered some items that I would like to pick up. What is the process?

The following details assume your function is on the weekend.

Customer pick ups can be collected from our warehouse, on Friday between 12:00pm and 5:00pm or Saturday between 9:00am and 12.00pm, unless otherwise arranged.
All items must be returned on Monday between 9:00am and 5:00pm.
You need to pay for your hired goods when you collect them. Relevant identification is required. Cheques are not acceptable. If any items are broken they must be paid for on Monday when you return the other items.

If you are picking up large items, consider bringing blankets and ropes to tie down you load.
We try to keep all our items clean and scratch free. Chairs need to be stood up. Other than that just follow common sense procedures when loading items onto your vehicle.

Also please note that you are saving the cost of delivery by picking up your hired goods. This means that you are responsible for loading and securing your own load. We will of course give you a hand if we are able, but this should not be expected. Review our terms and conditions here.

Please check through your order as soon as possible. You must advise us of any shortages on the day before your party. We can't waive the cost of a missing or damaged item if you wait until after your party to tell us about it.

I have ordered some items that I am having delivered. What is the process?

The following details assume your function is on the weekend.

We will ring you on the Tuesday afternoon of your function week and advise you of an approximate delivery day and time - for example Thursday afternoon. Deliveries are made on Wednesday, Thursday or Friday. Payment is expected either on the Tuesday afternoon with credit card, or cash upon delivery. Our drivers will not leave your order without payment.

If you have paid for your delivery beforehand, you need to ensure you have left adequate access to the property. You do not have to be present but all items are your responsibility once we have delivered them. Review our terms and conditions here.

All our deliveries take place between 7.30am and 5pm. On some occasions there may be extenuating circumstances, such as weather or traffic, that will affect the time of delivery, but in these cases we will do our best to contact you with the revised time.

If you have ordered a marquee to be delivered you will need to prepare the area. Move any objects on top of the ground where you would like the marquee to be set up. Please note, we cannot put a marquee up over a clothes line, so this needs to be taken down as well. The marquee roof is put together on the ground and then lifted up. Trim any overhanging branches and consider mowing the lawn.

Please check through your order as soon as possible. You must advise us of shortages on the day of your delivery before your party. We can't waive the cost of a missing or damaged item if you wait until after your party to tell us about it.

During delivery, we of course want to avoid damaging any of you property. This is where it is important that you clear a sufficient pathway so we can get a trolley through. We will not carry 6 metre long marquee frames through your townhouse. Review our terms and conditions here.

We will pick up your items on Monday. During the busier months we may need to pick up your order on Tuesday. We will let you know in advance if this is the case. You must ensure that we have access to the property so we can pick up your order. There will be an extra charge if we need to return more than once.

I have broken items. Do I need to return the broken glass?

No, please do not put cracked, chipped or broken glass back into the box for pick up. We handle the glasses numerous times once you have returned or we have picked up your glasses.

Do I need to wash glasses, plates or cutlery before I use them?

No, everything is washed in a commercial dishwasher and packed ready for you to use.

Do I need to wash my hired goods before I return them to you or before they get picked up?

Yes, all items need to be washed when you are finished with them. You will be charged an hourly rate for cleaning if they are returned dirty.

What is your cancellation policy?

General Hire - Australian Hiring Company require seven (7) days notice (in writing) of a cancellation of a general hire (anything other than a pavilion or marquee) order. If the customer cancels within seven (7) days, a charge of 30% will be payable by the function date. Marquee / pavilion - Australian Hiring Company require fouteen (14) days notice (in writing) of a cancellation of a pavilion or marquee order. If the customer cancels within fourteen (14) days, a charge of 30% will be payable by the function date. Orders cancelled on the designated day of delivery or function date will be charged 100% of the total order including delivery/collection costs. Orders cancelled in advance but after a deposit has been paid will be charged an administration fee that is 15% of the deposit paid.

Why shouldn't I use streamers near my marquee?

Streamers or any water colour based product will run and stain if they are wet. It does NOT come off. It also stains chairs and tables and even concrete. It is not always rain that can cause this. Condensation in the morning can cause streamers inside the marquee to be saturated. The full cost of repairs will be passed on to the customer.

By accepting delivery of your hire items and/or marquee, you are accepting our terms and conditions.